To download a pdf version of the 2019 programme, please scroll to the bottom of this page. Thank you

If you have an interesting story to tell and would like to join our speaker panel, please contact:
Sarah Katherine Bagshaw
07701 091 664

DAY ONE – Monday 10th June 2019

9:30 am

Registration and coffee

10:00 am

Chair’s Welcome & Opening Remarks


  • View full profile for Libby JacksonLibby Jackson Partner and Global Head of Practice, Alternative Legal Services - Herbert Smith Freehills
10:05 am

Keynotes: Our innovation/transformation journey

Four technology leaders from large professional firms will each look at how they are driving innovation and technology in their firms, the challenges and obstacles they have faced, how they’ve made it work and particularly how they are overcoming the challenges of helping the business to change.

Followed by joint Q&A.


11:05 am

Networking break & coffee

11:35 am

Cross-sector market innovation reports 2019

We’ll hear the latest developments & innovation from each market – first looking at the legal and property sectors in two 20-minute presentations, each reporting on recent developments in that market.

Followed by joint Q&A


12:35 pm

The Alternative Tech & Innovation Leaders’ Summit Live Survey

To help kick off the rest of today’s discussion, questioning and deep thinking, we’ll present you with a series of critical and provocative questions facing the professional services sector.   Tell us frankly what you think, and this survey will provide a snapshot of the professional services sector and its innovation challenges and strategies.

1:00 pm

Networking lunch

2:00 pm

Keynote panel: The future of professional services: What will a professional services market based on digital products look like and how will we get there from here?

What will a professional services market based on digital products look like and how will we get there from here?
Five leaders from across professional services will join this moderated discussion to consider how the professional partnership model is adapting and must transform to meet the challenges of a digitised professional services.


2:45 pm

Embedding the product management mindset: why professional services need to stop talking about services & hours and embrace products & subscriptions

The shift from a services, process based model to an outcome-based model, and from billable-hours to product subscriptions will touch every element of your organisation, from hiring to finance. Short presentations from three CEOs/Product Directors from product-based businesses will help you anticipate how professional services firms must change to embed a product management mindset.

Tim Bull, Solution Director, Rackspace
James Kenny, Regional Director – Enterprise, Nutanix
Alex G Smith, Global RAVN Product Lead, iManage


  • View full profile for Simon DraneSimon Drane Managing Director, and former-Executive Director Business Development, The Law Society, and Lexis Nexis - Earlsferry Advisory


3:25 pm

Networking break

3:50 pm

Knowledge-sharing sessions: Executing innovation

This series of facilitated discussions will focus on case studies of innovative projects, especially practical, implementation challenges.  These interactive and informal discussions follow Chatham House rules – giving you the freedom to speak your mind.  Small groups allow everyone to participate and brainstorming will give insight into your peers’ challenges and provide solutions to your own.

There will be two 35-minute sessions so that you can attend two of the ten topics.

2. How to brand innovation, externally and internally?
As more and more firms develop innovation and tech solutions, how they communicate internally and externally is ultimately vital for success. Grahame Jones, Founder and Director, Soukias Jones Design and Keith Hardie, Director of Innovation Marketing & Business Development at Bryan Cave Leighton Paisner will shed light on the state of play from own experiences.
Grahame will reveal the findings and insights from a recent survey of the top 30 UK law firms on how they brand innovation and law tech, and from his extensive experience of working for professional and financial service firms. Keith, who has led marketing and communication for a number of law firms, been involved in several legal start-ups and is now one of the few marketers in professional services focused on innovation, will discuss some of the practical issues of getting partners on board in a global law firm, and the lessons learnt.
Grahame Jones, Founder & Director, Soukias Jones Design
Keith Hardie, Director of Innovation Marketing & Business Development, Bryan Cave Leighton Paisner 

4. The psychological contract: what is work in a digital era?
The psychological contract is the unspoken deal we have in our heads about what work is, and is not, for us.  We’ll look at how digital transformation has impacted this unspoken agreement between employer and employee, for better or for worse, starting with these thought-provoking statements:
- Work starts when I turn first look at my phone
- Work has no off switch
- There is no work/life only a blend
- I value stability in my work life
- Flexibility is key for me
- Retirement for me will look like a changed pattern of work
Elizabeth Kavanagh, Head of HR, Stride Treglown

5. Organising innovation & ideation across a global footprint
Stuart Hopper, Director of Practice Development & Innovation, Dentons 

6. Leveraging data assets in a social world – how social selling and the power of networks can be harnessed for professional services
Victoria Ogle, Global Business Development Lead – TMT, Herbert Smith Freehills
Alex Low, Professional Services Lead, Digital Leadership Associates and formerly Head of Client Development, JLL

7. Data analytics: our experience of building a data team
What do we need to know to effectively hire, manage and develop data scientists?
Reuben Barry, Director, Data Analytics, Ecovis

8. Professional services, innovators and government; how to deliver collaboration, funding and support?
The UK’s Industrial Strategy includes an important new programme aimed at supporting professional services to innovate, particularly around the adoption of AI and Data technologies. This session will briefly outline the programme and invite views on how Innovate UK and UKRI can further support the professional sector.
Stephen Browning, Challenge Director – Next Generation Services, Innovate UK
Astrid Ayel, Knowledge Transfer Manager – Blockchain & Fintech, Knowledge Transfer Network

9. Practical use of AI to reduce risk
Duncan Eadie, Director of IT, Charles Russell Speechlys

10. Engaging with innovation – how can we simultaneously encourage and corral innovation?
Stuart Pugh, IT Director, PwC



  • View full profile for Astrid AyelAstrid Ayel Knowledge Transfer Manager – Blockchain & Fintech - Knowledge Transfer Network
  • Reuben Barry Director, Data Analytics - Ecovis
  • Stephen Browning Challenge Director – Next Generation Services - Innovate UK
  • Keith Hardie Director of Innovation Marketing & Business Development - Bryan Cave Leighton Paisner
  • Stuart HopperStuart Hopper Director of Practice Development & Innovation - Dentons
  • Grahame Jones Founder & Director - Soukias Jones Design
  • Elizabeth Kavanagh Head of HR, Research & Innovation - Stride Treglown
  • Alex Low Professional Services Lead - Digital Leadership Associates (former Head of Client Development, JLL)
  • View full profile for Victoria OgleVictoria Ogle Global Business Development Lead – TMT - Herbert Smith Freehills
  • Stuart Pugh IT Director - PwC
5:10 pm

Networking break

5:20 pm

The Samoan Circle – an Alternative panel discussion – Difference and convergence in professional markets – the good and the bad from people who’ve worked across the sector

After a short break, we’ll re-convene for an informal and interactive session using the “Samoan Circle” format.  Set up in the round, delegates will gather around a central circle to eavesdrop on a frank, facilitated, conversation which will initially be between four panellists who have worked in more than one sub-sector of professional services (accounting, law, property, consultancy).  Audience members can join in the discussion by entering the “inner discussion circle” and sitting down.

We’ll start by asking how and why the sectors differ and sense-check reports of convergence. Other topics for discussion include:

- are “mega companies”, offering the full range of services from one shop, the future of professional services? Or will their continue to be value in specialisation?

The working principles of the Samoan Circle are:

  1. Only those in the inner circle may speak, until prompted to retire
  2. You can enter the inner circle at any time if you want to join the discussion
  3. You must finish your point and leave the inner circle when prompted by the facilitator

The bar is open, awaits your questions / comments and we hope you’ll join in the conversation. It could be lively!


  • Chris Bull Executive Director - Kingsmead Square & The Intuity Alliance


6:00 pm

Chair’s closing remarks and end of day one


  • View full profile for Libby JacksonLibby Jackson Partner and Global Head of Practice, Alternative Legal Services - Herbert Smith Freehills
7:30 pm

Drinks reception

7:30 pm - 10:00 pm

Join us for a casual evening of drinks, dinner and music…


We’ll take advantage of Hanbury Manor’s lovely lawn for seasonal cocktails in the summer sunshine, followed by an informal BBQ dinner and live acoustic music on the terrace until approximately 10pm.

Our musical guests are the trio ARC – Anya, Russ and Cara Rodford will entertain us with their acoustic folk and country classics.

After dinner, our dedicated conference bar, which is adjacent to the terrace, will be open until late.

Dress code is casual – please dress comfortably for the weather and the outdoor setting.

Followed by overnight stay

8:00 pm

Dinner and entertainment followed by overnight stay

DAY TWO – Tuesday 11th June 2019

9:30 am

Registration and coffee

NEW for 2019: Product Demo Session
Book a time with one of our sponsors to receive a one-to-one product demonstration.

10:00 am

Chair’s welcome and opening remarks

10:05 am

Incubate, accelerate, collaborate, acquire or invest: models for professional service tech innovation

Our panel will talk about their firms’ approaches to stimulating new tech product development and start-ups, considering the available investment and partnering options and what we can learn from the private equity perspective.


10:45 am

Designing and building the professional business of the future: how are new entrants rethinking the market?

Leaders from disruptive / alternative business models will present and take questions about their entirely new approaches to professional services.


11:15 am

The impact of digital transformation on the professional services property portfolio

How will technological transformation affect your firm’s second largest cost - premises? What is the latest thinking in workplace transformation?  How are others reducing workplace costs?  And can your workplaces  help you attract new talent?


11:50 am

Networking break & coffee

12:20 pm

Next generation innovators in professional services

Meet a group of young professionals who have recently qualified & hear their thoughts about the future of their sector, career expectations and challenges to the current state of the professions.


  • Kate Snow Associate Director, Infrastructure Advisory - KPMG
  • View full profile for Diana CheukDiana Cheuk Senior Associate, IT Technology Consulting - PwC
  • View full profile for Sian DeighanSian Deighan Trainee Solicitor - Herbert Smith Freehills
  • Thomas Hinton Trainee Solicitor - Addleshaw Goddard
12:50 pm

Closing keynote panel – Alternative Tech & Innovation Leaders’ Room 101: What do we need to change now if we want a true digital-age professional workforce?

What’s holding us back from creating the workforce we need?  An eminent (and hopefully entertaining) panel of leaders will nominate what they see as the biggest obstacle to achieving genuine tech-enabled workforce in professional firms. Based on the popular BBC format, each panellist will propose their obstacle and aim to persuade our host and the audience to consign it forever to Room 101.


1:20 pm

Chair’s closing remarks followed by lunch and departure

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